Returns, Exchanges, FAQ
Sorry, I do not accept returns. Shipping and handling costs are not refundable.
There's a space on the checkout form if you want a longer chain length or any other specifics. If you’VE already paid and then realized you selected the wrong colour or selected the wrong size, simply send me a message on my Contact page as soon as possible (or email firstname.lastname@example.org) and I'll be happy to adjust your order if it has not yet left the studio.
You may exchange an undamaged item for one of equal or lesser value up to 7 days after purchase; however, if the order has already shipped, you are responsible for shipping the original item back and for the cost of shipping the new item. I'll then send out your new item. I recommend packaging the original order in a bubble mailer, or at least, in tissue paper inside an envelope. It doesn't need to be anything extravagant! When received, I will let you know via email and then send out your new item.
If an item has been lost in the postal service (i.e. does not arrive 2 weeks after the expected delivery date during the regular season), I will either refund your purchase or send out a new item. Please send me a message and we'll work something out!
Please allow a one-month waiting time for your item during December and early January, before contacting me with a lost item. This is due to a large volume of shipments being sent out for the holidays. If there is a postal strike, your parcel may be delayed until the strike has resolved.
I package my items safely inside bubble mailers to minimize the risk of breakage. However, all items are breakable with enough force and with rough sustained wear. Please treat your jewelry carefully to avoid breakage. Avoid getting jewelry wet (do NOT wear it into salt water), refrain from pulling on chains, take precautions when wearing loose knits, etc. Crystals that may appear 'broken' are actually in their natural form. I use rough stones which are by definition unpolished. Extra facets, chips, etc., are not defects. My jewellery is not guaranteed to last indefinitely.
In rare cases, the process of postal processing can cause damage to items. I cannot control these random incidents; however, I will refund you your money or send you a new item with free shipping if you provide me with a clear image of the breakage. Some items I will request be sent back to me because I don't have enough stock material to remake your item, with no cost to you for shipping.
I can also advise you on simple ways to repair your piece without having to go through the hassle of sending it back for repairs. Often this just involves taking pliers and bending a jump ring back into shape. It's really easy to do this!
If a chain link or jump ring has broken, it's simple to repair it yourself with pliers. Simply grasp the next link with a pair of pliers and twist until the ends separate. Insert the other loose end of the chain and close the open loop with the pliers. Here's a 2.5 minute video explaining how.
I use primarily raw brass, gold filled clasps, and occasionally copper, iron, and steel. Earring posts are made of brass. Please make sure that you review the item before purchasing. Custom orders for sterling silver chain can be placed, but at an extra charge; earring posts can be made with iron at no extra charge. If you have questions, feel free to send me a message. All materials are nickel free.
CLEANING YOUR PIECES
Raw brass will naturally oxidize over time and acquire a patina (darken). You can remove this with fine steel wool or a mixture of vinegar and salt. However, I believe that patina adds a unique dimension to your piece.