HEX is based in Vancouver, Canada. Yes, I ship internationally!
Orders will be sent via Canada Post by air within 7 business days from the date of purchase. You will receive a notification that it has shipped as well as a receipt for your purchase. Taxes are included in the sale price.
When will I receive my package?
To addresses within Canada, packages typically take 2-7 business days to arrive after the date that it left the studio.. It takes me a few days to make your item after you order it. Thanks for your patience!
Packages shipped to a US or International address may take longer, possibly 6-10 business days after the package was shipped out.
If you need your order to be shipped faster than this (e.g. by priority or express post), please let me know before you submit your order so I can adjust shipping fees. I will contact you with the new shipping fee. This is usually around $17 CAD.
Unfortunately I cannot predict any customs costs that may be added on at the border. This is outside of my control as a seller. I regret that I cannot be responsible for them should they arise.
What do shipping costs cover?
Shipping costs cover packaging materials, photographers' fees, photo editors' fees, gas costs used to travel to the post office and my stone supplier, time spent cleaning stones, office supplies, and more.
Enjoy free shipping on your order over $150! Please enter the code FREESHIP at checkout to claim this offer.
After payment has cleared on custom orders, I will ship your item(s).
A tracking number is not provided with orders less than $200. Orders at $200 or above will be provided a free tracking number. For orders under $200, I can provide a tracking number at additional cost; please message me if you would like that.
I am not responsible for missing, damaged, or lost packages due to the postal service. Please see returns page for more information if your item is lost or damaged.